Privacy policy

Last updated: January 1, 2025

This privacy policy of Carange Marketing inc. doing business as Carange Solutions ("we", "us" or "our") describes how and why we might access, collect, store, use and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://app.munia.ai, or any website or subdomain that links to this privacy policy
Engage with us in other related ways, including any sales, marketing or events

Questions or concerns?
Reading this privacy policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at info@carangesolutions.com.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy policy; you can find more details about any of these topics by clicking the link that follows each key point, or by using our table of contents below to find the section you are looking for.

What personal information do we process?
When you visit, use or navigate our Services, we may process certain personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. To learn more, see the personal information you disclose to us.

Do we process any sensitive personal information?
In some jurisdictions, some information may be considered "special" or "sensitive", for example your racial or ethnic origins, sexual orientation and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties?
Yes, if you choose to sign in through a third-party identity provider such as Microsoft, we will receive certain information (such as your name, your email address and your profile picture) from that provider, in order to facilitate authentication and provide our services.

How do we process your information?
We process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal basis to do so. To learn more, see how we process your information.

In what situations and with which third parties do we share personal information?
We may share information in specific situations and with certain third parties. To learn more, see when and with whom we share your personal information.

How do we keep your information safe?
We have adequate organizational and technical procedures and measures in place to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure; therefore, we cannot guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to defeat our security and access, steal or modify your information. For more details, see how we keep your information safe.

What are your rights?
Depending on where you are located geographically, the applicable privacy law may grant you certain rights regarding your personal information. To learn more, see your privacy rights.

How do you exercise your rights?
The easiest way to exercise your rights is to visit http://www.munia.ai/data-request or to contact us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy policy in full.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in our products or Services, when you participate in activities on our Services, or when you contact us.

Information from third-party authentication services: If you choose to register or sign in using a third-party account (such as Microsoft), we may collect the information that this provider makes available to us, such as your name, email and profile picture.

Information you provide. The personal information that we collect depends on the context of your interactions with us, the choices you make and the products and features you use. The information we collect may include the following:

Names
Email addresses
Usernames
Passwords
Profile pictures (if authenticating through a third-party service)
Contact or authentication data

Sensitive information.
We do not process sensitive information.

All personal information that you provide to us must be true, complete and accurate. You must also notify us of any changes to such personal information.

Information automatically collected

In short: Some information, such as your IP address and browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use or navigate our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser type, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics.

Like many websites, we also use cookies and similar technologies.

The information we collect includes:

Log and usage data.
This is service-related, diagnostic, usage and performance information that our servers automatically collect when you access our Services and that we record in log files. This may include your IP address, device information, browser type, settings, activity in the Service (date and time stamps, pages and files viewed, searches, actions taken, etc.), system events (crashes, error reports, etc.), and hardware settings.
Device data.
We collect data about the computer, mobile phone or other device you use to access our Services (IP address or proxy server, device and application identifiers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, configuration).

2. HOW DO WE PROCESS YOUR INFORMATION?

In short: We process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To provide and facilitate the delivery of services to the user.
To respond to user inquiries and offer support.
To send administrative information.
To request your feedback or comments.
To protect our Services.
To evaluate and improve our Services, products, marketing and your experience.
To identify usage trends.
To determine the effectiveness of our marketing and promotional campaigns.
To comply with our legal obligations.

3. HOW DO WE HANDLE YOUR DOCUMENTS AND FILES?

When you use our Services, you may upload, submit or generate content such as documents and files (including Word documents, PDFs, Markdown files and images). All documents and files that you upload or generate through our application are stored securely on our servers.

Some documents or files, whether uploaded by you or generated by the application, may be processed through our third-party artificial intelligence service providers in order to offer certain features or enhancements. Wherever possible, we always use zero-retention mode (zero day retention/no data retention) with these providers, so that your content is not kept by them after processing.

All documents generated by the application, including those produced with the help of AI, are also kept on our servers to support your continued use of the Services. Generated documents may incorporate or reflect the results of artificial intelligence processing.

We do not share your documents or files with unauthorized third parties. Content is only shared for processing with our trusted AI providers, as indicated above, and always under zero-retention conditions.

4. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In short: We only process your personal information when the law permits it, generally on the basis of your consent, to comply with the law, to provide contractual services, to protect your rights or to pursue our legitimate interests.

We may process your information if you have given us specific permission (express consent), or in situations where your permission can be inferred (implied consent). You can withdraw your consent at any time by contacting us.

In some exceptional cases, the law may allow us to process your information without your consent, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions, provided certain conditions are met
If it is necessary to process an insurance claim and is contained in a witness statement
To identify injured, ill or deceased persons and communicate with their next of kin
If there are reasonable grounds to believe there is financial abuse
If requesting consent would compromise the availability or accuracy of the information in the context of an investigation
If required by law, a subpoena or a court order
If the information was produced in the course of employment or business and the collection is consistent with the original purpose
If the information is publicly available and is specified by regulation

5. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In short: We may share information in certain specific situations and/or with the following third parties.

We may need to share your personal information in the following situations:

Business transfers. We may share or transfer your data in connection with, or during negotiations of, any merger, sale of assets, financing or acquisition of all or a portion of the business. In such a case, we will inform you and ask for your consent before any sharing.

6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In short: We may use cookies or other similar technologies to collect and store your information.

We may use cookies and similar technologies (web beacons, pixels, etc.) to gather information when you interact with our Services. Some of these technologies help secure our Services, prevent crashes, fix bugs, save your preferences and ensure basic functionality.

We also allow third parties/service providers to use tracking technologies on our Services for analytics or personalized advertising purposes (e.g., managing and displaying advertisements, abandoned cart reminders based on your preferences). Third parties use their technology to deliver tailored advertising, which may appear on our Services or elsewhere on the Internet.

Information about the use of these technologies and how to manage your preferences is set out in our Cookie Policy.

7. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In short: Our services include products, features or tools powered by artificial intelligence, machine learning or similar technologies.

As part of our Services, we offer products, features or tools powered by artificial intelligence technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. Your use of our AI Products is governed by this policy.

Use of AI technologies

We provide these AI Products through third-party service providers ("AI Service Providers"), including Cohere, Mistral AI, Perplexity, Anthropic, Google and OpenAI. In accordance with this policy, your data (inputs, outputs, personal information) may be shared with these providers to enable the AI features. You must not use these products in a manner that violates the policies of the AI Service Providers.

To strengthen privacy, wherever possible, we always apply the zero-retention option (zero day retention/no data retention) with our AI Service Providers. This means that your data submitted for processing is not kept by these providers after processing.

Our AI Products include, among others:

AI document generation
Automated translation
AI applications
AI automation
AI insights and analytics
Intelligent search
Image analysis
Image generation
Text analysis
Natural language processing

Processing of your data through AI

All personal information processed as part of our AI Products is processed in accordance with this policy and our contractual agreements with third parties, ensuring the security and confidentiality of your information at every step.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this policy, unless otherwise required by law.

We keep your personal information only for as long as necessary to achieve the purposes set out, or for as long as required or permitted by law (tax, legal obligations, etc.).

When we have no ongoing legitimate reason to process your data, we will delete or anonymize it, or, if this is not possible (backups), we will isolate it from any further processing until deletion.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

In short: We aim to protect your personal information through appropriate organizational and technical measures.

We have implemented technical and organizational security measures at an appropriate level to protect your data. However, since no transmission or storage technology is foolproof, we cannot guarantee absolute protection against any intrusion or hacking. You access our Services at your own risk and should use a secure environment.

10. DO WE COLLECT INFORMATION FROM MINORS?

In short: We do not knowingly collect data from or target minors under 18 years of age.

We do not knowingly collect or solicit data from minors under 18 years of age, nor do we sell such information. By using the Services, you represent that you are at least 18 years of age or that you are the parent/guardian authorizing your child's use of the Services. If we learn that we have collected information about a minor, we will deactivate the account and promptly delete that data. If you become aware of any such data, please contact us at info@carangesolutions.com.

11. WHAT ARE YOUR PRIVACY RIGHTS?

In short: In some regions, such as Canada, you have enhanced rights over your personal information. You may review, change or terminate your account at any time, depending on where you live.

In some countries (including Canada), you have specific rights: (i) to access and obtain a copy of your data, (ii) to request rectification or erasure; (iii) to restrict processing; (iv) to data portability; (v) to object to automated decision-making. Depending on the circumstances, you may object to certain processing. To exercise these rights, contact us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".

We will consider any request in accordance with applicable law.

Withdrawing your consent

If our processing is based on consent (express or implied, depending on the law), you may withdraw it at any time by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?".

Please note that this does not affect the lawfulness of processing already carried out, nor processing based on other legal grounds.

Cookies and similar technologies

Most browsers accept cookies by default. You can choose to refuse or delete them, but this could affect certain features of our Services.

If you have any questions about your rights, contact us at info@carangesolutions.com.

12. CONTROLS FOR "DO-NOT-TRACK" FEATURES

Most browsers and mobile operating systems offer a "Do-Not-Track" ("DNT") feature to signal your preference not to have your online activities tracked. At this time, no uniform recognized standard exists for honouring this signal. We therefore do not respond to DNT signals. If a standard is adopted in the future, we will revise this privacy policy.

13. DO WE MAKE UPDATES TO THIS NOTICE?

In short: Yes, we will update this notice as applicable laws evolve.

We may modify this privacy policy at any time. The updated date will appear at the top of the document. If we make material changes, we will notify you by a prominently posted notice or directly. We encourage you to review our policy regularly to stay informed about our data protection practices.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our person in charge of the protection of personal information (RPRP/DPO) at s.trepanier@carangesolutions.com, by phone at 1-(438) 405-3357, or by mail at the following address:

Carange Marketing inc.
Person in charge of the protection of personal information:
Simon Trépanier
Place Victoria, 800, rue du Square-Victoria, 3rd floor
Montréal, Québec, H3C 0B4
Canada

For any other questions or comments, you may also write to us at the company's address:

Carange Marketing inc.
Place Victoria, 800, rue du Square-Victoria, 3rd floor
Montréal, Québec, H3C 0B4
Canada

Phone: 1-(514) 349-5375

15. HOW CAN YOU REVIEW, UPDATE OR DELETE YOUR DATA?

You have the right to request access to the personal information we have collected, to obtain details about how it is processed, to correct any inaccuracies, or to request its deletion. You may also withdraw your consent to our processing, where applicable. These rights may be limited under applicable law. To submit a request to access, update or delete your data, please visit: http://www.munia.ai/data-request.